Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below. Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in. If the problem remains the same, you need to follow the steps below. Step 3: Type "Candy Crush" into the search bar using the on-screen keyboard. As you type, the search bar will display relevant app suggestions based on what you've entered. Step 4: Look for the "Candy Crush" app icon among the search results. The app icon usually displays the name "Candy Crush" and a distinctive logo or image related to the game. Can't open download from Microsoft store. mssloop Posts: 2 Newbie. February 2022. I have downloaded the Candy Crush Soda app from the Microsoft store at least 5 times now and it will not open. I uninstall it then download and install again and it just opens as a black screen for a few seconds, then goes bye-bye. Always, troubleshoot at your end first, once that is done. Then can contact King Support thru your game. *For @FreshBoy01 *A Froze Up Game, doesn't necessarily mean a internet connection issue. May have corrupted your game files, or something on your PC, might have froze it. Again, contact your *ISP to see what is going on with them first. I am on level 880- and I am using the game through Facebook via my laptop on Safari. I have cleared the cache and every other suggestion I could find as to solve my problem. The problem is that after it loads and I get to my level it won't let me into that level or progress to the next one. All the characters are moving and things are still Sep 4, 2021. I have played candy crush for years started not working uninstalled it and now can not reinstall on my lap top windows 10. View Post. Hi and Welcome to our Community. Download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Flag Helpful Love. Click on the section that says: "Allow activity from Candy Crush Soda Saga to stay connected to your account". After clicking this section/link, a confirmation should be displayed at the bottom of this page. 5. Lastly, go back and open the "Candy Crush Soda &/or Saga" app(s) and once opened, click on the icon/link that says "Played before?". These steps will work either on an iOS device or an Android device. Enter the game on your old device. Back up your progress and connect to Facebook or to the Kingdom. Install the game on your new device. Open the game and connect it back to Facebook or the Kingdom. All your game progress and Gold Bars should be transferred to your brand-new qgG1.